2 min read

Customizing CRM Contact Tabs

Customizing CRM Contact Tabs

 

🔧 How to Customize CRM Contact Tabs

  1. Access the CRM Interface

    • Open the CRM and navigate to the Contacts section, where tabs are visible along the top of the screen.

  2. Enter the Settings Menu

    • Click on the Settings button located at the top of the interface.

    • Note: You must have super user access to proceed with these changes.

  3. Navigate to Object Settings

    • Within the settings menu, go to Object and select Contact from the list.

  4. Open Index Customization

    • Click on the Index Customization tab.

  5. Choose “All Views”

    • Within Index Customization, select the All Views section to see all available tab views.

  6. Modify Default Tabs

    • Review the list of currently active default tabs.

    • To add new tabs:

      • Select any additional views you want from the available list.

      • They will be added to the end of the tab row.

  7. Reorder Tabs

    • After adding tabs, drag and drop them into the desired order to suit your organization’s preferences.

  8. Save Your Changes

    • Click Save to apply your customizations to the contact tabs.

  9. Explore Other Objects (Optional)

    • If needed, repeat the same process for other object types like:

      • Companies

      • Deals

      • Or any other indexed areas in your CRM.

  10. Review the New Setup

    • Return to the Contacts screen.

    • Verify that the newly added and reordered tabs are now visible at the top of the page.

Transcript

Hi, I'm Andrew Turner from Cogent Connective, and, what we're going to be looking at just now is, contacts, which are found on CRM and looking at these tabs that you have along the top here. Sometimes, organizations, prefer to add their own tabs, which, anyone can go and take a look at. So, what we're going to do here is just look at the setup procedure for making the default tabs or changing the default tabs that are available for everybody.

So, starting point is we'll go and click on the settings button at the top here. You need to be a super user to be able to do this, by the way. But, once you've got those credentials, then, this is no problem at all. So, we go to object and select contact. Then we go to this tab here, index customization. and then we'll go to all views and we'll go and take a look at the default views So as you can see, those are the three tabs that were, initially set up. And these are the tabs that are, views rather that are, also available. So, you can just add those in. Select a couple here, and they get added to the end. And you can move them around, so, you can have them in whatever order you want.

Another element that's worth just considering is within this view here and we'll just save that actually. You can actually go in and look at companies, you can look at deals, you can look at all the other index areas, where you might want to make changes to the, to the tabs that you've got available, So, we'll just come out of there, go back, and we're just going to have a look at our contacts. And there you can see all the new tabs that have, been added to the top. So that's another win. Thank you very much. Enjoy your day. Bye.